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Commercial Business Products Refunds

Our goal is your complete satisfaction. If for whatever reason you are unhappy with a product you purchased from us, we will gladly refund your purchase within 30 days. Your purchase will be refunded by way of reversing your original transaction. For purchases made on account, a credit note will be issued on your account. For credit card purchases, a credit card credit note will be issued.

Note specially ordered products and computers, printers, software, headsets, chairs, furniture or custom products, may not be returned. Some special order items can be returned, but may be subject to a restocking fee once approved.

Returns of incorrect product ordered must be returned in resalable condition in the original packaging. Defective products must be returned with all accompanying product accessories such as manuals, cables etc.

Returns of items for recycling are gladly accepted. Click here to find a full list of eligible items.

Please contact us to arrange a return or complete the online return request form below. Please have your invoice number handy when calling. We will arrange to have the product picked up at no cost to you, by our drivers the next time they are there to make a delivery. Credit will be issued once the product has been accepted at our office. Please note, with the exception of items for recycling, our drivers will not accept a return unless you have notified our customer service department first.

Returns Form

Please complete the form below and click "Submit Request." Alternatively, you can call us at 877.344.FRID or 905.332.0323. Thanks in advance.

Fields denoted with a red asterisk (*) are required.